Downtime is not an option.
Challenges for: End-customer
Key role/function: CIO, CSO
We assume that you are using a biometric-based service today or are in the implementation stage of procuring, installing and managing biometrics for your organization. You should then recognize the following questions and challenges:
.: Availability
What is our Operational Availability requirement?
How do we measure it? how often? how efficient?
.: Maintainability
What is our Maintenance and Support requirement, strategy and budget?
How can we keep the support in-house while keeping the operating and maintenance cost to a minimum?
Where can we get the capability to measure our efficiency on Maintenance and Support over time at any time?
.: Reliability and Security
How can we approach and maintain maximum Reliability and Security in our biometric applications?